Shipping policy

All JAIM orders are packed with care and dispatched directly from our Bath workshop.

Dispatch Time: We aim to process and dispatch all orders within 1 to 2 business days (Monday to Friday, excluding UK bank holidays).
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Primary Courier: We primarily ship using Royal Mail Tracked 48, which typically arrives within 2 to 3 business days following dispatch.
Alternative Carriers: While Royal Mail is our main courier, we reserve the right to use other reputable delivery services (such as DPD or Evri) where necessary—for example, during peak holiday periods, postal delays, or service disruptions—to ensure your order reaches you as quickly as possible.

Orders £28 and over: FREE UK Tracked Delivery
Orders under £28: £3 Standard UK Tracked Delivery
(Tip: Tracked delivery allows you to follow your parcel's journey from our workshop right to your door.)

Tracking Your Order: As soon as your parcel leaves our workshop, you will receive an automated dispatch email with a direct tracking link.
Incorrect Shipping Address: Please double-check your delivery address during checkout. If you notice an error after placing your order, email us immediately at sales@jaim.uk. Once an order has dispatched, we are unable to alter the destination address.
Delayed or Missing Parcels: If your tracking hasn't updated or your parcel hasn't arrived within 5 business days of dispatch, please reach out to us at sales@jaim.uk with your order number so we can investigate with the carrier.