Refund policy

We want you to love your JAIM Buildable Lamp Kit! If you are not entirely satisfied with your purchase, we’re here to help.

1. Standard Returns (30-Day Window)

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original unopened packaging.

To start a return, simply email us at returns@jaim.uk with your order number. Please note that for "change of mind" returns, the customer is responsible for covering the return shipping costs to our Bath workshop.

2. The JAIM "Broken-Brick" Guarantee (Spare Parts)

We know that during an ambitious build, pixel tiles can occasionally get stepped on or snapped. You don't need to return your whole lamp! Under our 30-Day Broken-Brick Guarantee, if a tile or component breaks within 30 days of purchase, send us a quick message with a photo to returns@jaim.uk and we will pop free replacement parts in the post for you.

3. Damaged or Faulty Orders

If your order arrives damaged, incomplete, or the LED base is faulty, please email us immediately at returns@jaim.uk with your order number and a photo of the issue. We respond between 24 and 48 hours and will arrange a replacement or full refund right away, covering all necessary shipping costs.

4. The Refund Process

Once your standard return is received and inspected at our workshop, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed and applied to your original method of payment (credit card, Apple Pay, etc.) within 3–5 business days.

5. Non-Returnable Items

• Gift cards (if applicable)

• Items that have been used, opened, or removed from their original packaging (unless faulty)

• Items returned outside the 30-day window

Contact Us

If you have any questions about how to return your item to us, please reach out to us at returns@jaim.uk.