FAQ

Every kit comes complete with 1x Glowing LED Base, 2x Side Frames, 4x Swappable Baseplates, 800+ Colorful Pixel Tiles, a USB Power Cable, and a Separator Tool with accessories.

JAIM is an independent product designed in our Bath workshop. While we are not affiliated with LEGO®, our baseplates and pixel tiles are 100% compatible with standard building blocks, meaning you can seamlessly mix in any tiles or bricks you already have at home.

The lamp features an energy-efficient LED base powered by a standard USB connection (cable included). It generates very low heat—remaining comfortable and safe to touch—making it ideal to leave on as a cozy bedtime nightlight.

Every kit includes a standard USB power cable that plugs into any standard USB port, phone charger adapter, or power bank. 

Endless! With over 800 pixel tiles and 4 swappable baseplates in every kit, you can build, swap, and rebuild whenever inspiration strikes. Whenever you need new ideas, check out our Lookbook for fresh inspiration.

JAIM is designed for creators aged 5 and up. Because the kit contains small pixel tiles, it is not suitable for children under 3 years old due to choking hazards.

Yes! Every JAIM kit comes in a beautifully designed, high-quality gift box that is ready to wrap or hand directly to the recipient — no extra gift packaging required.

We know tiles can get stepped on or snapped during an ambitious build! If a tile or component breaks within 30 days of purchase, send us a quick message and we will pop free replacement parts in the post for you.

We pack and dispatch all orders from our Bath workshop within 1–2 business days. UK orders are delivered via Royal Mail Tracked 48 (typically arriving within 2–3 business days after dispatch).

As soon as your package leaves our workshop, you will receive a dispatch confirmation email containing your Royal Mail tracking link.

If anything arrives damaged or incomplete, reach out to us directly with your order number and a quick photo. We respond between 24 and 48 hours and will make it right immediately.

We accept returns on unused kits in their original packaging within 30 days of delivery. Drop us an email to start the return process, and once received back at our Bath workshop, your refund will be issued within 3–5 business days.