We endeavour to dispatch all orders within 3-7 working days after the day of purchase. However, during and immediately after events (such as holidays, sales, new releases, and bank holiday weekends), this may take slightly longer.

You will receive an 'Order Dispatched' email when your orders status has been marked as "Dispatched" on our system. This will contain your tracking link.
The tracking link will only update once the carrier has scanned your order at their depot centre. Therefore, the tracking information may take up to 48 hours to update and become visible on the carriers tracking page.

We hope that your order arrives as expected, but on the rare occasion this is not the case, please email our costumer service team, and they will do all they can to resolve your issue. Please provide them with your order number, on the rare occasion an item is missing from your order, this must be reported to us within 7 days of the order being delivered.

If you wish to return part or all of your order, please reach out to our customer service team, we ask that this request is made within 14 days of receipt of your order. Items will need to be sent back to our warehouse for inspection and may be subject to a restocking fee.

Once we have received your return to our warehouse it will be processed, which can take up to 10 working days. Once your return has been processed we will send you an email of confirmation. If requesting a refund, it will be refunded back to your orignal payment method and can take up to 5 working days to process and for the funds to clear.

This depends on where your order is being delivered to and the shipping method selected by you at checkout.

Whilst our carriers do all they can to keep to these estimates, global events and force majeure may impact these timelines. We recommend monitoring your region for such events and adjusting your expected delivery time accordingly.